Answering the question with a counter question
Why do we ask a question whilst already knowing its answer?
Answering the question with a counter question
Why do we ask a question whilst already knowing its answer?
Calculated misery by Tim Wu explains a lot of this. Goes on to show how airlines and other industries as well. I think the paper was published in 2014.
Ctrl-y to paste what Ctrl-u deleted or cut
New Shepard (of Blue Origin that dick shaped space flight in which Jeff Bezos took off for his first mission)