A few days ago I sent a GDPR request to some company to delete my personal data. They said to install their app and send a ticket from the app. The email was sent from the email address to which the account is registered. Is this even legal?

  • Blackmist@feddit.ukEnglish
    0·
    2 years ago

    It’s way too easy to spoof email “from” addresses.

    There should be a way to do it through their website though. Requiring an app is just stupid.

    • mypasswordis1234@lemmy.worldOP
      1·
      2 years ago

      Their site is just a landing page, there’s no login option or anything like that. Their business is a smartphone application.

      Edit: Gmail uses SPF, DMARC and DKIM signing so spoofing is not possible if their email services are configured properly.

      • Onioneer@sopuli.xyz
        1·
        2 years ago

        SPF/DKIM/DMARC does not prevent sending the spoofed message, though. It is up to the recipient system to filter out the message should the checks fail. Even then, the message often lands into spam instead of being dropped.

        • mypasswordis1234@lemmy.worldOP
          0·
          2 years ago

          Anyway they should configure their systems to reject unsigned e-mails and providers that don’t have a proper SPF configuration. SPF (Sender Policy Framework) allows you to make sure that the message was sent by an approved server and was not forged by some hackur.

          • fatalError@lemmy.sdf.org
            0·
            2 years ago

            You’d be surprised how many legitimate email are sent with failed SPF. Even Microsoft sometimes doesn’t update their MX records and the SPF fails.

            • Onioneer@sopuli.xyz
              1·
              2 years ago

              That is especially true with large organizations where multiple non-technical teams are ordering/configuring products that send email.

              Unfortunately it is difficult to solve, unless services stop allowing sending without verifying and forcing proper configuration. That would drive sales to competitors who do not enforce this, though.